Return Policy

Returns in 30 days

StitchSeam sells jerseys at wholesale prices, and many of our customers order in bulk for resale or for a small shop. We know that mix of orders needs a return process that is simple and predictable. You can return items within 30 days of delivery.

How to start a return

• Message us on WhatsApp or through the contact form with your order number.
• Tell us which items you want to return and the reason.
• We reply with the return instructions.
• Ship the items back and send us the tracking details.

Orders ship with a tracking number, so you can always confirm the delivery date and count the 30 days from there.

Condition of returned items

• Items must be unworn, unwashed and free of marks, odors or damage.
• Keep the original packaging and tags where possible.
• Include the order number inside the parcel.

If an item arrives damaged or you receive the wrong item, contact us first. We will sort out the correct solution with you.

Bulk and reseller orders

• Large orders can be returned the same way as single orders, as long as the items meet the condition rules above.
• Write the order number on the outside of the box for bulk returns so we can match the parcel quickly.
• If you buy for a shop or resell online, check the items before you list or display them.

Wholesale pricing keeps your cost per jersey low, and a clear return window lets you plan stock without guessing. Free shipping applies to orders over $50. Shipping takes 7-15 business days, and returns follow the same timeline once they are on the way back to us.

Refunds

• We inspect returned items after they arrive.
• Approved refunds go back to your original payment method.
• Checkout is secure, so your payment details stay protected.

If you have questions about a return, a bulk order or shipping, reach us on WhatsApp or through the contact form. We answer questions about sizes, order status and return steps.